Job Description:
- Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
- Troubleshoot product issues and escalate complex cases to the technical support team.
- Document and update customer interactions in the CRM system.
- Gather customer feedback to share with product and development teams.
- Create self-help documentation, FAQs, and tutorials for customers.
Qualification:
- High School diploma or equivalent; Bachelor’s degree preferred.
- 1-2 years of experience in customer service or technical support.
- Excellent communication and problem-solving skills.
- Familiarity with CRM software and support ticket systems.